1. Conditions for order cancellation
· The customer can request order cancellation within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.
· If the order has already been shipped or if the 24-hour deadline has passed, cancellation will no longer be possible. After receiving the goods, the customer may exercise their right of return according to the established procedures.
Orders containing items made to the customer's specific request cannot be canceled once confirmed.
2. Procedure for requesting cancellation
To request order cancellation, the customer must follow this procedure:
The customer must send a written communication via e-mail to customer service within the permitted deadline, indicating the order number and the cancellation request.
Customer service will verify the order status and confirm whether cancellation is still possible.
The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.
3. Refund management
In case of approved cancellation before shipment, the refund will be processed within 2–3 business days.
The refund will be issued using the same payment method used for the original order, unless otherwise agreed between the parties. Actual crediting times may vary depending on the payment service provider.
4. Contacts
For any information regarding cancellations, refunds, or customer support, you can contact us via:
E-mail: info@pierobellofalegnameria.com
Phone: +39 351 913 1432
Address: Strada Padula Cappa Zona F 34, 74015 Martina Franca (TA), Italy
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)
Service area: Italy